Knowing Your Customers So Well You Can Predict Their Needs

In part 1 of this series on B2C personalization and automation, we looked at the importance of responsiveness and reacting to customer behaviors. In part 2, we looked at the rules for relationship marketing and how to further level up your communications so that your customers know you know (and love) them.

So you may be asking: What’s next? The next and final step is creating a full 360-degree customer profile that uses data from across your organization and then using it to super-charge your interactions with your customers and exceed their ever-growing expectations. This is the gold standard most organizations are striving to achieve. Pursuing this goal will take you to the cutting edge of relationship marketing. Those who can master it see big returns and have customers who love them and are oftentimes big advocates for their brand.

In this third and final post in this series, Oracle Consulting’s Jonathan McClure looks at some key things this level of personalization can do for you and how it uplevels 1:1 relationships to almost something out of science fiction…

>> Read the full post on Oracle’s Modern Marketing Blog

The post Knowing Your Customers So Well You Can Predict Their Needs appeared first on Email Marketing Rules.

Click to rate this post!
[Total: 0 Average: 0]

Check Also

understanding-email-open-rates

Understanding Email Open Rates

Marketing metrics are just numbers. Without the proper understanding and context, you can’t turn these numbers into the valuable insights you need to make better tactical and strategic decisions. In this series of posts, we’ll look at a variety of marketing metrics, discussing how to measure each one, how to use each one, and how to benchmark your performance. In this post, we’re examining email…

>