It’s no secret that consumers demand personalized experiences when interacting with brands. In fact, 80% of consumers are more likely to do business with a company that offers personalized experiences. To help meet this demand, CMOs are investing up to 29% of their marketing budgets in technology. But in a recent survey of 190 marketing influencers worldwide conducted by Ascend2, 63% of respondents said that data-driven personalization is a difficult tactic to execute.
CPG brands saw a massive increase in sales during COVID-19. With consumers sheltered at home, they found comfort in traditional products and brands and discovered new brands when their favorites were out of stock. As most CPG categories experienced double-digit growth in 2020 – and CPG overall grew an unprecedented 11% - brands also saw an influx of new customers.