We’ve talked in recent weeks about how marketers should respond to the systemic shock caused by coronavirus—how you start by sending crisis messaging and then adjust your promotional messaging strategy to stay aligned with new email behaviors and new consumer preferences. Now businesses are facing questions around how to handle the easing of coronavirus restrictions as economies re-open.
Oracle’s CX Marketing Consulting experts see companies as needing to make adjustments that are similar to the adjustments they made in response at the start of the crisis, but with some notable differences. Many of those differences stem from this critical fact:
While the stay-at-home orders on the frontend of this crisis were a sudden and largely national experience, the reopening will be a gradual experience at the local and regional level.
While it adds complexity, the phased reopening will allow brands to test and learn in a way that was simply impossible early on in this crisis when everything happened so quickly. The more gradual nature of the re-opening is a huge factor in our advice for brands, which starts with your reopening messaging and then involves adjusting your email strategy to be able to respond to your subscribers in a much more targeted fashion.
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