2020 jolted us into reevaluating in-person interactions—from shopping to socializing to completely restructuring the workplace. Creating customer loyalty has always been a challenge for brands, even during face-to-face interactions. Absent of those interactions, what are brands left with?
Tags Content Type Blog Post Epsilon Topic Customer Insights Topic Loyalty
When the pandemic hit, Marriott had to rethink how it approached customers. For many, leaving their homes and traveling in general gave consumers pause. Sure, people’s day-to-day changed, but their mindsets changed as well. This was uncharted territory.
Session expired
Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page.
