Concerned about the effects of new pandemic-related restrictions on their operations and consumer optimism, retailers launched their “Black Friday” email promotions early—and the impact of that decision could plainly be seen in Thanksgiving and Black Friday email volume and retail sales.
Oracle CX Marketing Consulting predicted a 10% increase in email volume on Thanksgiving and a 3% increase on Black Friday during their Choosing the Best Days to Send Email Campaigns This Holiday Season webinar in August. Official numbers show that B2C marketers sent 3.6% more emails on Thanksgiving this year compared to last, and 6% less on Black Friday, according to data from Oracle CX Marketing Consulting based on a panel of more than 40 major national B2C brands using the Oracle Responsys platform.
During Thanksgiving Week, email volume was up substantially, just as it was during the second and third weeks of November. All of this is proof of a strong desire on the part of retailers to lock in more sales ahead of the Thanksgiving holiday weekend.
By sending more campaigns earlier in November, retailers succeeded in driving substantially higher revenue per email during the second and third weeks of November. But during Thanksgiving week, revenue per email fell significantly year-over-year, even though it was up slightly week-over-week.
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