Identity 101: Respecting consumer privacy while maintaining optimal CX

Consumer privacy in digital advertising remains a hot topic that seems to evolve every day. Consumers increasingly care more and more about how their data is collected by brands, publishers, and social media sites to create personalized ad experiences. They want to be sure they have full transparency into how it’s used. What’s changing, a new group of consumers is emerging: one willing to act on their vocalized concern related to the management (or mismanagement) of their data. According to Cisco, 32% of consumers have gone so far as to switch companies or providers over data or data-sharing policies.

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