Identity 101: Respecting consumer privacy while maintaining optimal CX

Consumer privacy in digital advertising remains a hot topic that seems to evolve every day. Consumers increasingly care more and more about how their data is collected by brands, publishers, and social media sites to create personalized ad experiences. They want to be sure they have full transparency into how it’s used. What’s changing, a new group of consumers is emerging: one willing to act on their vocalized concern related to the management (or mismanagement) of their data. According to Cisco, 32% of consumers have gone so far as to switch companies or providers over data or data-sharing policies.

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GM Financial, Inspire Brands and Marriott share their current obsession—the customer

You’ve heard it a million times—"the modern marketing landscape is in the middle of a major change"—which is inherently true. The Covid-19 pandemic pushed marketers to completely rethink the way they communicate with customers, and the deprecation of third-party cookies coupled with increasing privacy restrictions by the likes of Apple and Google have made it even more difficult to have that dialogue with customers digitally.

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