This question is more challenging than you think. And how a company answers it has a major impact on the size of the audience it’s able to reach with that message, as well as legal ramifications.
That’s because transactional emails can be sent to all customers for whom you have email addresses. This includes those who haven’t opted in to receive your promotional messages, as well as those who have unsubscribed from receiving your promotional emails. Under the United States’ anti-spam law, the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act, these emails also don’t need to include an unsubscribe link.
But be sure to properly identify your emails as transactional because CAN-SPAM, the Canadian Anti-Spam Legislation (CASL), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) can impose hefty fines if a company falsely sends promotional emails as transactional.
For all the details on the legal definitions, properly classifying transactional emails, and which promotional messages are most commonly misclassified as transactional…