This document provides 6 tips for responding to email recipients, including using a reply-to address, being timely with responses, showing compassion when receiving negative replies, forwarding a reply when appropriate, responding to positive feedback, and using prepared responses. It also emphasizes the importance of staying professional, being clear, concise, polite, and timely in your responses, and using your best judgment when deciding which replies are fit for a response.
Excerpt from the main article:
At Twilio SendGrid, we’re professionals at sending billions of emails a month—on behalf of our customers and to our customers. Over the years, our email team has juggled the art of sending out mass email communications while responding to customer replies. Here, we’ll share our experience and best practices to help you learn how to respond properly to an email. From fun responses to tricky questions, this blog will help you solidify your customers’ trust and create an open line of communication between you. Let’s start with the best practices. 1. Use a reply-to address First and foremost, it’s crucial
6 Tips to Responding to Your Recipients | Twilio SendGrid was originally published on SendGrid Email Deliverability Blog | SendGrid
