The next era of restaurant dining isn’t going to look like the last one. The growth in off-premises dining is among the major pandemic trends that appear to have staying power. Eight in 10 said technology in the restaurant provides a competitive edge, according to the National Restaurant Association.
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BLOG By: Emma Frey | January 17, 2023 If 2021 was the year restaurants could rejoice because hungry patrons were finally returning to dining rooms after a long pandemic pause, a more complicated picture emerged in 2022. Overall sales numbers are fine, if uninspiring—and inflation isn’t helping. Guest counts continue to lag. And consumer habits and expectations are changing in ways that suggest that the formula for success in the next era of restaurant dining isn’t going to look like the last one. The continual march of digital transformation and pandemic-era behavioral changes are forcing restaurants to continue to adapt.