Epsilon

Marketing trends to adopt (and drop) in 2022

marketing-trends-to-adopt-(and-drop)-in-2022

The dawn of another year brings reflections both big and small. Everyone seems to make their own resolutions as they look toward a clean slate: Eat better, give more to charity, dust off the Peloton that’s currently doubling as a coat rack. But resolutions don’t just have to be about bettering ourselves in our personal lives—they can (and should) pour over into our professional ones…

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10 click-worthy email personalization trends for 2022

10-click-worthy-email-personalization-trends-for-2022

The new year is right around the corner, and we know the questions on email marketers’ minds: What trends are heating up for next year and how can I integrate them into my 2022 planning? We’ve got you covered. 2022 is going to be a year of growth and innovation in the email space—so get comfortable and let’s dig into the hottest email marketing trends…

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Today’s retail customer expects seamless, customized experiences. Here’s how to do that.

today’s-retail-customer-expects-seamless,-customized-experiences-here’s-how-to-do-that.

Roughly one year ago, I discovered the holy grail of holiday shopping experiences: Buy online, pick up outside store. For those who didn’t experience this brilliant innovation, let me take you back to November 2020. During last year’s holiday season, I remember I wanted to interact with as few humans as possible (as was the case for many). So, I took advantage of a process…

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5 ways AI enhances the customer journey from conversation to conversion

5-ways-ai-enhances-the-customer-journey-from-conversation-to-conversion

Artificial Intelligence is no longer science fiction. What was once confined to the silver screen à la 2001: A Space Odyssey or Star Wars is now fueling business decisions around the globe. Gartner reports that 59% of organizations worldwide have already deployed AI, and they expect to double the number of projects in place within the next year.

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Three customer retention strategies that build long-term loyalty

three-customer-retention-strategies-that-build-long-term-loyalty

It’s easy to get bogged down with all the changes happening in the marketing world (think: deprecation of third-party identifiers, changing consumer behavior, a pandemic...you get the picture) and forget priority number one, which is keeping our customers happy and coming back to our brand. So, let’s get back to basics and talk about a topic that can save marketers a lot of time and…

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Boost new customer retention through connected partnerships

boost-new-customer-retention-through-connected-partnerships

CPG brands saw a massive increase in sales during COVID-19. With consumers sheltered at home, they found comfort in traditional products and brands and discovered new brands when their favorites were out of stock. As most CPG categories experienced double-digit growth in 2020 – and CPG overall grew an unprecedented 11% - brands also saw an influx of new customers.

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3 reasons why leveraging third-party data is casino marketing’s biggest opportunity

3-reasons-why-leveraging-third-party-data-is-casino-marketing’s-biggest-opportunity

For the past 20-plus years, casinos have been at the forefront of using first-party behavioral data to drive intelligent segmentation and targeting. Now, it’s time to apply that same innovation to leverage third-party data, as well. Casino marketers have been trained to believe that “External appended data doesn’t predict gaming behavior.” But when it comes down to it, that's not entirely true anymore.

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3 lessons from tourism brands that innovated in turbulent times

3-lessons-from-tourism-brands-that-innovated-in-turbulent-times

For most marketers, last year was all about hunkering down, trimming marketing spend, putting a pause on innovation and focusing on staying afloat. Few industries were hit harder than travel, with airlines nearly halting service, hotels left without guests, and only one in three tourism destinations open to international travelers. Even Disneyland had to close its doors for a bit—only the third time in history…

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GM Financial, Inspire Brands and Marriott share their current obsession—the customer

gm-financial,-inspire-brands-and-marriott-share-their-current-obsession—the-customer

You’ve heard it a million times—"the modern marketing landscape is in the middle of a major change"—which is inherently true. The Covid-19 pandemic pushed marketers to completely rethink the way they communicate with customers, and the deprecation of third-party cookies coupled with increasing privacy restrictions by the likes of Apple and Google have made it even more difficult to have that dialogue with customers digitally.

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