Epsilon

Want to improve your automotive customer experience? 3 questions to ask

want-to-improve-your-automotive-customer-experience?-3-questions-to-ask

Over the last year, the auto industry has had to practically overhaul strategy and accelerate retail innovation to meet fast-paced changes in consumer expectations. How OEMs and dealers craft and model the customer experience is transforming—from the moment when a customer starts looking for a new vehicle, shopping, test-driving, sale and every digital and in-person interaction in between.

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Apple previews latest plans to reshape the open web—here’s what you need to know

apple-previews-latest-plans-to-reshape-the-open-web—here’s-what-you-need-to-know

Apple is once again making headlines for its latest announcement. On June 7 at the annual Worldwide Developers Conference (WWDC), Apple previewed a slew of new updates that include changes to its Intelligent Tracking Protocol (ITP) and Mail Privacy Protections, which are expected to rollout in September 2021.

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Cruise bookings: Has the digital pivot favored OTAs? Learning from hotel mistakes of 20 years ago

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A recent Phocuswire article explained Expedia’s focus on the cruise segment, continuing to invest to capture cruise demand by simplifying the shopping and booking experience, including a big focus on their call center extending the digital experience. The complexities of a cruise conversion make online bookings a challenge—and the cruise brands’ own call centers are at the center of their direct booking activity—so brands cannot…

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How DMO Visit Omaha attracted out-of-town visitors during off-season

how-dmo-visit-omaha-attracted-out-of-town-visitors-during-off-season

Visit Omaha wanted to reach visitors during the city’s offseason and attract them to the area. Epsilon helped to evaluate their traditional audience markets and serve eye-catching creative to boost visitation during winter months, resulting in a strong revenue and community impact from over 14,500 new tourists. Let's see how they did it. 

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What are spam traps and how do you avoid hitting them?

what-are-spam-traps-and-how-do-you-avoid-hitting-them?

Spam traps remain a top concern of senders fielded by our team. Yet while there is general agreement that spam traps should be avoided, there is not necessarily universal understanding as to what spam traps are or how they function for receiving networks and block list moderators. What are spam traps? How do spam traps work?  In short, a spam trap is a record designed…

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3 questions to ask yourself in the sprint to scale first-party data

3-questions-to-ask-yourself-in-the-sprint-to-scale-first-party-data

The slow march to widespread adoption of first-party data became a full-on sprint last year—and it hasn’t slowed. Originally driven by consumers through privacy laws and regulations, the deprecation of third-party cookies and mobile ad identifiers has required marketers to take stock of their first-party data assets. Thankfully, the majority of marketers we surveyed last year (61.9%) were focusing on first-party data strategies to meet…

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No cookies this holiday season—how retailers can succeed without them

no-cookies-this-holiday-season—how-retailers-can-succeed-without-them

Retail marketers have contended with numerous roadblocks in recent months. Just as eCommerce skyrocketed in the wake of COVID-19, third-party identifiers (3PIDs) like cookies and Apple’s IDFA began deprecating. The effect made it more difficult for marketers to reach targeted consumers, as well as to confirm when—or if—an engagement was achieved for subsequent measurement and insights.

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What big brands can learn from DTCs: How Blondery perfected the recipe for a personalized customer experience

what-big-brands-can-learn-from-dtcs:-how-blondery-perfected-the-recipe-for-a-personalized-customer-experience

Refining and perfecting a recipe is a baker’s Everest. Working through two, three, four iterations of a recipe take time and dedication—a passion (and ability) shared by few. Auzerais Bellamy, owner of Blondery, is one of the few.

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How CPG marketers can optimize best-in-class strategies this back-to-school season

how-cpg-marketers-can-optimize-best-in-class-strategies-this-back-to-school-season

At the end of the last school year, 60% of kids were going to school at least part of the week, and it’s likely that number rises heading into next year. As in-person schooling crawls back towards normalcy, so too does in-store grocery shopping – 85% of shoppers are back in the aisles. Does your digital marketing distinguish between parents of in-person and remote learning…

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Bringing guests back to Bar Louie’s table with relevant messaging

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Bar Louie came into 2020 knowing it needed a change. The gastrobar staple, known for its great drinks and community feel, was facing a bankruptcy, and was using the reorganization as a chance to realign its overall company goals with smarter, data-driven marketing strategies focused on targeted messaging for lapsed customers.

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Your new favorite recipe—4 steps to real-time personalization

your-new-favorite-recipe—4-steps-to-real-time-personalization

Have you ever baked something by following a recipe—maybe a layered blondie cheesecake jar from renowned DTC bakery, Blondery, or even Grandma’s chocolate chip cookies? What happens when you don’t have all of the ingredients and their measurements? Or a bowl and mixer to transform those ingredients into the finished goodies?

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Digital marketing bolstered Idahoan’s Foods’ ability to meet demand throughout the pandemic

digital-marketing-bolstered-idahoan’s-foods’-ability-to-meet-demand-throughout-the-pandemic

Some CPG brands found themselves with the long end of the stick in 2020 (if there was a long end to be had). Makers of canned tomatoes and toilet paper, for example, were dealing with stock-outs rather than disappearing demand. And shelf-stable packaged potatoes were one of these hot-ticket items.

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The future of B2B marketing: 2020 strategies that will stick

the-future-of-b2b-marketing:-2020-strategies-that-will-stick

The B2B industry saw a bit of a reckoning in 2020. The industry that historically focused on product attributes and lead attribution was forced to reset during a year full of crises. The COVID-19 pandemic accelerated new marketing trends, and traditional means of engaging, selling to, retaining customers became further outdated.

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Matching media for Jersey Mike’s

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Jersey Mike’s, the nation’s leading fast casual sub sandwich franchise, wanted to reconnect with their lapsed customers and acquire new ones. Jeff Hemschoot, Marketing Director at Jersey Mike’s, explains, “Our goal was to test if digital could help us reactivate guests who hadn’t purchased in at least three months. We also wanted to target customers who have dined at competitors.”

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Apple’s privacy fortress signals the end for ad-tech patchwork solutions

apple’s-privacy-fortress-signals-the-end-for-ad-tech-patchwork-solutions

Apple plans to start rolling out its long-awaited App Tracking Transparency (ATT) framework on April 26. This new development requires active and explicit consent for access to a device’s identifier for advertisers (IDFA), meaning publishers need permission before using a device ID or any other identifier for personalization and tracking on iPhones, iPads and even Apple TVs.

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Monetizing web traffic on cookieless browsers with PoolHost

monetizing-web-traffic-on-cookieless-browsers-with-poolhost

PoolHost, an online office pool and sports site, was looking to monetize their traffic on cookieless browsers like Safari. Ready for a new and exciting opportunity, they partnered with Epsilon to pilot our publisher identity solution, Publisher Link. But the initiative had to start somewhere. Here's how Epsilon and PoolHost worked together to create a dynamic solution that increased overall ad fill rate, impression count and earnings. 

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