Tag Archives: Content Type Blog Post

How retailers are adapting their back-to-school planning

how-retailers-are-adapting-their-back-to-school-planning

The back-to-school shopping season is going to be different for all this year – brands, students, teachers, parents and so on. Everything seems different as we continue to adapt to this ‘new norm’. In fact, from our recent research, we learned that over 67% of consumers across generations feel that things are never going to be the same again. With so many ‘unknowns’ and speculation…

Read More »

Understanding impact: A practical guide to marketing attribution

understanding-impact:-a-practical-guide-to-marketing-attribution

For marketers today, understanding the customer journey to an actual sale is just as valuable as the sale itself. But it’s not an easy task. Between devices, consumer IDs, channel variation, walled garden platforms and much more, how does a marketer actually begin to understand an individuals unique journey to buying? That’s where attribution modeling comes in.

Read More »

The importance of virtual conversations in a contactless world

the-importance-of-virtual-conversations-in-a-contactless-world

Artificial intelligence (AI) has woven its way into the fabric of our everyday lives, and many of us are completely unaware of it. Our morning commutes are quicker, depositing a check online is easier, frustrating daily spam emails are fewer. And businesses are buying into it. According to Gartner, thirty-seven percent of organizations have implemented AI in some form—that’s a 270% increase over the last…

Read More »

4 COVID consumer insights for CPG marketers and what to do with them

4-covid-consumer-insights-for-cpg-marketers-and-what-to-do-with-them

It’s safe to say that everything is unpredictable right now. But with knowledge comes understanding, and for CPG brands, it’s important to know how consumers are shopping right now. To that end, Epsilon surveyed consumers on their shopping habits and behaviors during COVID-19 to understand: How are they really responding during this unprecedented time? The findings, detailed in our recent report, “Consumer Sentiment During COVID-19,”…

Read More »

Loyalty programs help combat the marketer’s customer identity challenge

loyalty-programs-help-combat-the-marketer’s-customer-identity-challenge

In a study on identity resolution from Forrester Consulting commissioned by Epsilon, Forrester found that, at best, only half of brands are capable of fundamental identity resolution capabilities, like finding customers across devices, controlling messaging frequency and building a unified customer profile. As marketers struggle to “connect the dots” between the ever-expanding number of devices customers use to connect with their brands, they often overlook…

Read More »

Engage customers during COVID-19 and beyond with interactive email

engage-customers-during-covid-19-and-beyond-with-interactive-email

According to Epsilon’s PeopleCloud Messaging statistics, during the COVID-19 crisis, more emails have been delivered and customer engagement has been up. For March and April, we saw 5% growth in send volume YoY. And the volume send-to-open ratio increased 22% from February to March and April (23% to 28%). While reaching out to customers during this time of crisis is important, it’s also key to…

Read More »

Engage customers during COVID-19 and beyond with interactive email

engage-customers-during-covid-19-and-beyond-with-interactive-email

According to Epsilon’s PeopleCloud Messaging statistics, during the COVID-19 crisis, more emails have been delivered and customer engagement has been up. For March and April, we saw 5% growth in send volume YoY. And the volume send-to-open ratio increased 22% from February to March and April (23% to 28%). While reaching out to customers during this time of crisis is important, it’s also key to…

Read More »

Tushy, Blue Apron, Peloton: How DTC brands adapt as people shop from home

tushy,-blue-apron,-peloton:-how-dtc-brands-adapt-as-people-shop-from-home

At the same time that many retail stores have closed their brick-and-mortar locations, many people are spending more time at home and online. The result is a deluge in online shopping and digital consumption. Retail Dive reports that from March 23 to March 30, e-commerce marketplaces saw a 14% increase in volume, and we saw a 350% increase in click-throughs from February to March with…

Read More »

How the upcoming presidential election will impact consumer spending

how-the-upcoming-presidential-election-will-impact-consumer-spending

With election 2020 fast approaching, brands are starting to adjust their marketing plans to prepare for ‘the change in the consumer’s mindset’ to ensure their brand remains front and center. During the presidential election, consumers are distracted. The advertising marketplace is cluttered with campaign advertisements and consumers are constantly monitoring their mobile devices to check for the latest updates. With the election being top of…

Read More »

In times of uncertainty, data helps us stay connected

in-times-of-uncertainty,-data-helps-us-stay-connected

Marketing to your customers during this time has changed. Being transparent and authentic in each and every communication is more important than ever. Data is the fuel that drives these communications and marketing campaigns. It connects consumers to brands and helps create an emotional relationship while establishing trust in their products and services. But when uncertainty continues, it’s easy to become distracted. Marketers need to…

Read More »

Develop customer trust with meaningful virtual engagement—especially in a down cycle

develop-customer-trust-with-meaningful-virtual-engagement—especially-in-a-down-cycle

Hard-hit retailers are considering the best ways to pivot during this turbulent time. Many traditional specialty and event-based marketing communications have been muted, redirected or downright cancelled. CMOs are erring on the side of caution with reduced promotional activity to avoid inadvertently appearing tone-deaf or insensitively lighthearted.

Read More »

Retail messaging during COVID-19: What to embrace right now

retail-messaging-during-covid-19:-what-to-embrace-right-now

My colleague and partner from our Digital CX group, Jill Redo, and I have been scanning the retail communications landscape the last few weeks. Our teams identify new weekly UpTrends, which we’ve been publishing in a newsletter to sales, client partners and account executives for client distribution. Her observations below, along with mine, hit on some of the challenges and opportunities facing retailers today.

Read More »

The $42 billion co-op advertising opportunity: a win-win for retailers and brands

the-$42-billion-co-op-advertising-opportunity:-a-win-win-for-retailers-and-brands

Now, more than ever, it’s important to connect with your customers with timely, personalized content. And to think about how your marketing strategy will support your business objectives in the months ahead. So if someone told you that you were ignoring a $42 billion opportunity wouldn’t you want to make a change? Of course you would.

Read More »
>